Prospect fills out serve form via website /
app /

serve application form

A F1 contact will be created and sent to ministry leader. This task will be used to track the prospects onboarding process.

Ministry leader follows up with an intro call within
two business days.

F1 CONTACT

An F1 contact will be created and sent to the ministry leader. This task will be used to track the prospects onboarding process.

a. Contact the prospect via phone within two business days for an Introductory conversation.
i. Use this conversation to set the pace and energy. The purpose of serving is not about filling a seat. We want those serving to use their unique gifts and to experience ELEVATION.

INTRODUCTORY CALL
i. Get to know your volunteer. Why do they want to serve in this area?
ii. Share about your Ministry! Get the volunteer excited to join your team by revealing ministry culture and vision!
iii. Clarify the expectations of the role and ask probing questions to see if this the right place for them to serve.

Set expectations for the onboarding process.
i. Review Standard of Care expectations for this role – Explain the WHY!
ii. Overview of how further communication will be handled including, who will contact them, when they should expect it, and how they will be contacted.

Follow up

Follow up with an email “Thank you” including any actions steps the prospects needs to complete

a. Partner with Volunteer check-in team to create an F1 assignment for check-in purposes
b. Plan & coordinate in-person training that communicate:
i. Mission and vision of the church/ministry
    ii. Standard of Care expectations
iii. Key Leaders (Structure of Serve Team)
    iv. Ministry Resource – App, flyer, email, training videos, etc.
    v. Major expectations and goals for this role
    vi. Ministry Bright Lines – Things we always do or absolutely don’t do
    vii. Define the growth goal of someone in this role?
c. Setup a tour of the ministry areas and partner the new volunteer with a current volunteer.
d. Set expectations for a pulse check within the first 90 days of serving

• Celebrate your new volunteer with your team.
• Partner with an experienced volunteer for continued training.